1. Agreement
These Terms of Service ("Terms") govern your use of SymvioHub, a client intake portal service operated by AppNeed Solutions ("we", "us"). By creating an account or using SymvioHub, you agree to these Terms. If you do not agree, do not use the service.
2. The service
SymvioHub lets freelancers and agencies collect project briefs, files, contract signatures and deposit confirmations from their clients through a shareable link. We provide the platform; you are responsible for the content of your portals, the contracts you present, and your relationship with your clients.
3. Accounts & plans
SymvioHub is offered on two paid plans, Starter and Pro. Starter includes a 7-day free trial. After the trial ends, continued access requires a paid subscription; if you do not subscribe, your account moves to read-only access and you can view existing data but cannot create new portals or send links. Pro has no free trial and is billed immediately. Prices are shown at checkout and billed through our payment provider.
4. Your responsibilities
You are responsible for the accuracy and legality of the contracts, forms and payment instructions you create. SymvioHub is a tool for collecting information and signatures; it is not a law firm and does not provide legal advice. You must ensure your contracts comply with the laws that apply to you and your clients.
5. Electronic signatures
SymvioHub records typed and drawn signatures together with a timestamp and IP address. While these records are designed to support the validity of electronic signatures under frameworks such as eIDAS and the ESIGN Act, we make no guarantee that any particular signature will be enforceable in your jurisdiction. Consult a legal professional if enforceability is critical to you.
6. Payments between you and your clients
SymvioHub does not process payments between you and your clients. Deposit collection works by displaying your own payment instructions to the client and letting them confirm they have paid; you confirm receipt manually. We are not a party to, and bear no responsibility for, any transaction between you and your clients.
7. Acceptable use
You may not use SymvioHub to send spam, collect information unlawfully, distribute malware, or engage in fraudulent, harassing or illegal activity. We may suspend accounts that violate these Terms.
8. Cancellation
You may cancel your subscription at any time. Access continues until the end of your current billing period. We do not provide refunds for partial periods unless required by law.
9. Limitation of liability
SymvioHub is provided "as is". To the maximum extent permitted by law, AppNeed Solutions is not liable for indirect, incidental or consequential damages, lost profits, or loss of data arising from your use of the service. Our total liability is limited to the amount you paid us in the twelve months before the claim.
10. Changes
We may update these Terms. Material changes will be communicated by email or in-app notice. Continued use after changes take effect constitutes acceptance.